communication blessings and
blunders. She has experienced customer service
from awesome to awful. She can help your company avoid the same mistakes!
Book,
Seminar, DVD, Webinar, Leadership University, Customer
Service Institute
Expressive Concepts offers
customized solutions to your challenges - in the format
you need
“You
really used our language and lingo. We felt like you
knew our business.”Gary,
CPA - MD Ofc. Legis. Audits
-
Global customer service
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Listening skills
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Leadership
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Communication skills
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Team building
|
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Email etiquette
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Customer service for
leaders
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Presentation skills
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Behavior/personality
styles
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Positive, professional
language
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****
NEW book!
Email Etiquette
Made Easy
(4th edition)
****
Comprehensive
Guide released November 2009
Click to
see email tips & order book
“After reading this book,
I saved several hours per week.”
--Amy F.,
Customer Service Manager
Improve profits by improving communication,
leadership, & customer service
Hear Kelly Watkins share an example that applies to your
business. Double click:
Are you too busy leading staff & serving customers - to notice
the person?
Of all communication, 70
to 90% is misunderstood. As a busy leader, you simply
can't afford to lose that much time.
Learn the skills to be a more
effective communicator. And, make sure your
staff learns them, too!
It costs
6 to 10 times more to obtain a new
customer than it does
to keep a current one. Don't work so hard.
Keep
your current customers
- by
communicating more effectively!
 |
Question: Is good service memorable?
Answer: No!
Click here to
learn why ... and how to exceed expectations |
|
|
Question: What's the number one key
to listening?
Answer: LUNA
Click here to
learn what this acronym means & see other tips
|
|
|
Question: Can you teach your staff to be
"proactive"?
Answer: Yes!
Click here to
learn how.
|
|
|
Question: What is
the best way to differentiate your company, hotel
or restaurant?
Answer: Your employees.
Click here to
learn more. |
“Entertaining,
inspiring, and instructive.” Spalding University
“A
true pleasure to work with!”
Cindy O.,
Foodservice Consultants Society Int’l
Listening Riddles
Click to see answers
to the Listening Riddles from Great
Communicating! newsletter.
Travel Articles
Click to read Kelly's
articles on Antarctica, Dubai, Kenya, and more! (Great
pictures, too!)
No Boring Books
here!
Kelly
Watkins shares info you can use now!
Tired of reading boring books
written by people in academics who don't know anything about
communication in the real world? The tools offered
here (books, CDs, learning systems, training guides,
tele-seminars . . .) are absolutely relevant to how you
communicate in the business and professional world.
These products are filled with examples and interactive
exercises. You receive
the information you need to communicate more efficiently,
serve customers more profitably, and lead more effectively.
Thanks,
Kelly! Everyone loves your
book!”
Really Good News Co.
Be sure to subscribe to our free ezine
“Great
Communicating”
– loaded with practical tips for communicating. Click
here to read past issues.
Kelly is Past
President of
Kelly is 2004 Chapter Member of the Year
National Speakers Assn/KY
Kentucky Chapter of National Speakers Assn
