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Overview
You don’t have time to write on-going
customer service training courses.
But, your employees need regular, on-going training. So, we've
done the work for you. The valuable content in these Training
Guides is compiled and condensed from the 100+ articles Kelly
has written, as well as from years of training seminars and consulting
sessions. It doesn't matter where you are. You can provide
customer service training in Africa, or guest service training in
Europe, or tips on customer retention in England, or hotel training in
Asia, or improve customer relationships in Middle East, or increase
customer relations in Australia - without leaving your office.
What are Training Guides?
Training guides are brief training modules (10 – 15
minutes) that contain nuts and bolts, practical information, along with
exercises and discussion points. No
fluff and no theory here. These Training Guides are loaded with tips and
techniques (and fun activities) you can share immediately with your staff to
help them
improve customer service and communication.
The Guide
provides a complete script, exercises and discussion points.
Each Module begins with an Introduction to
the topic (usually an example or anecdote). Each Learning Point
(technique) is followed by an exercise or a series of discussion questions.
The Conclusion provides a wrap-up of the topic.
Click here to see a sample
Who can use Training Guides?
Anyone! These Guides contain all the
information you need to facilitate a mini-training session, including a
complete script. No training experience is necessary. If
you're an experienced trainer, then you can add your own expertise to
the materials. If you've never led a training session before,
don't panic. The Guides contain everything you need.
Another great
idea:
You can assign Modules to different
employees and have them take turns leading the training/discussions.
What if you don't have
employees?
You can still learn from the Guides!
Use them for your own personal training.
Another great
idea:
Use the Training Guides at your staff
meetings. Have your colleagues take turns leading the discussion.
Provide your employees with the
training they
need!
Simply order the customer service training modules you
want, and they will be sent to your computer. After downloading,
you can read them on your screen, or print them
out.
There's no participant workbooks to buy or
other hidden costs! Everything you need to provide regular
training is combined in one Training Guide.
What's the most cost-effective
method for using the Training Guides?
Order a subscription! Every month, a new
Customer Service Training Guide will
automatically be sent to your email. This will also be a
great reminder to you that you need to
conduct the training!
Receive a
HUGE SAVINGS -
57% discount!
Training is no longer a huge problem
looming over you. Instead, the complete Training Guide magically appears
in your email box every month. |
Kelly's daughter, Autumn
Got that "bean bag chair"
sinking feeling? Stop drowning in the sea of training overload.
Training Guides
provide practical training in a ready-to-use format.
"... have all ready received tips that will help me in managing my team.
Thanks again, Kelly.”
LeapFrog Interactive Agency
"She has created the entire
Professional Development program for my school!"
International Travel Academy
"It is obvious that you have the experience and expertise to assist
others in developing an effective leadership style.”
Executive Women Int’l
"Students have rated your courses
highly. Thank you for providing Louisville-area lifelong learners
with enriching experiences."
Bellarmine University
"Through your sessions, we will make
some definite progress.”
John-Kenyon Eye Center
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Training Guide
Module #1
"You are important to
customer service"
Overview:
Does your staff know how important they are when it
comes to dealing with customers and guests? Probably not. Most
employees don’t have any idea how vital their role is. How do you
convince them? You tell them. Yes, that sounds simple, but many
companies never come out and say to employees, ”You are important, and
here is why.”
Your business may have customer-friendly policies,
and you personally may have great management skills, but the level of
service your customers actually receive is determined by one thing:
the people who are giving the service.
Message to employees:
As employees, you are important. You are the one
providing service to customers/guests. The role you play in your job is
vital to the success of this hotel/restaurant/store. Recognize your importance and
feel good about yourself.
Click here to see a sample
Price = $39
Click here to order
No risk - money back
guarantee!
If you don't like it, just say so.
We'll cheerfully refund your money. We're committed to offering
quality educational products.
Click
here to see a complete list of customer service products
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Training Guide -
Annual Subscription
(Coming soon!)
Every month, you'll receive an email with a link. Click on
the link to access the new Customer Service Training Guide. No hassles, no
remembering. It comes to you automatically!
Annual Subscription Price = $199
A 57% savings!
(That's only $16.59 per Guide!)
(Available soon! In
the meantime, order
the Guides individually.
See above.)
No risk - money back
guarantee!
If you don't like it, just say so.
We'll cheerfully refund your money. We're committed to offering quality
educational products.
Click here
to purchase individual Training Guides
Click
here to see a complete list of customer service products
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