Email Quiz
(reprint information at the end!)
Email Pet Peeves
Email Horror (or funny!) Stories
Free Mini-Workshop
Fun Email Quiz
By Kelly Watkins
Are you creating a positive,
professional impression when you email your co-workers and customers?
Or, is Miss Manners shrieking in horror every time you hit the send
button?
Are you being efficient and effective,
or are you wasting time? To find out, take this fun quiz.
1. When writing an email message,
paragraphs should:
a.
Be long.
b.
Be short.
c.
Be indented.
d.
Be invisible.
Answer: B. Short paragraphs are
easier to read. Also, they’re less overwhelming because there is more
white space between them.
2. The best way to make several points
in an email is:
a.
Include all the points in one paragraph.
b.
Include all the points in the last paragraph.
c.
Use lists with bullets or numbers.
d.
Hire an airplane pulling a banner with the information to fly
over the office.
Answer: C. If you put more than one
point in a paragraph, it may be overlooked. Lists and bullets make each
of your points stand out.
3. If you know the recipient is often
in a hurry, the best way to send a supporting document is:
a.
Put it directly in the body of the message.
b.
Attach it as a separate document.
c.
Type slowly.
d.
Have it delivered by carrier pigeon.
Answer: A. When people are in a
hurry, they’re less likely to open an attachment. Why? It takes extra
time. People are more likely to read something that’s right in front of
them. To do this, you can either type directly in the message window,
or compose elsewhere. Then, highlight the text, copy, and paste it into
the window.
4. When sending a message, you should
copy (“cc”):
a.
Everyone in the department.
b.
Your boss and your boss’ boss – so they know you’re working hard.
c.
Only those people who absolutely MUST know.
d.
The whole world. Why not? Everyone else does.
Answer: C. The “cc” function is the
most abused function in email. Don’t be a pain!
5. When writing a Subject Line:
a.
Use something general, such as “Greetings” or “Hello.”
b.
Be specific, but brief.
c.
Use several sentences.
d.
Say, “If you don’t respond, I’ll send Uncle Guido to break your
knee caps.”
Answer: B. The more specific and
descriptive you are, the better chance you have of getting the recipient
to open the message.
6. How much space can typically be
viewed in the Subject Line?
a.
25 – 35 characters.
b.
25 – 35 words.
c.
50 – 75 characters.
d.
50 – 75 words.
Answer: A. “Characters” are defined
as every letter or space – anytime you hit a key or spacebar. The
typical subject line will display only 25 – 35 characters.
Score:
6 = You’re perfect. (But, you knew
that already.) Keep emailing!
4 - 5 = You’re okay. Be a little more
cautious, though. You could learn a few tips from my book,
Email Etiquette Made Easy.
Click here
to preview!
2 - 3 = You could use some help. Try
my book,
Email
Etiquette Made Easy.
Click here
to preview!
1 = Ugh! Call me now! We’ll schedule
your intense therapy immediately.
You have permission to reprint this quiz, please:
-
Give me credit: Kelly J.
Watkins, MBA. Kelly offers Communication Training, books &
resources. For tips, visit:
www.KeepCustomers.com
or (812)246-2424.
-
Send
us a copy of the publication that contains the article:
Expressive Concepts, 1806 Oak Grove Drive, New Albany, Indiana
47150
To read more email tips or to order
Kelly’s book, Email Etiquette Made Easy
(a comprehensive guide filled with exercises and examples),
Click here.
Filled with more than
100 pages of practical techniques, information, exercises, & activities
Electronic version (download now) =
$19
Printed version = $24 + S&H
What a bargain!
Consider how much just one mistake in an email to a customer
could cost you in lost goodwill, lost professional image, or lost
revenue!
Don't be lost; order now!
Don't take a chance on committing an
embarrassing mistake or blunder with your colleagues or boss.
Don't waste another valuable minute of your time wondering if you're
sending
inappropriate emails. Order now!
For
TIPS
and excerpts from the book -
Click here
Click here to see a complete list of products
(by topic and by
medium)
Email Pet Peeves
(Coming soon! A list of your
pet peeves.)
Click here
to send me an email with your favorite email pet peeve. I'll
post your comments right here - for everyone to enjoy.
To read more email tips or to order
Kelly’s book, Email Etiquette Made Easy
(a comprehensive guide filled with exercises and examples),
Click here.
Email Horror Stories
(Coming soon! A list of your
experiences.)
Click here
to send me an email with your favorite email horror story.
Whether you experienced it personally, or just know someone who had
an "interesting" experience - tell us about it.
I'll post your comments right here - for everyone to
enjoy and learn from. Thanks for sharing.
To read more email tips or to order
Kelly’s book, Email Etiquette Made Easy
(a comprehensive guide filled with exercises and examples),
Click here.
Click here to see a complete list of products
(by topic and by
medium)
