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This isn’t a boring book! This is an
Interactive Guide to
learning with more than 14 exercises and
13 examples. You'll
discover the #1, most important element in listening. When you
master this technique, your ability to listen will improve
significantly.
This 35-page guide to improving listening skills
is filled with practical techniques. The exercises will show
you how to implement these techniques. The action plans will
help you develop personal strategies to become a more effective
listener.
“... actionable steps
to improve our listening skills. Thank you Kelly!”
Campbell Soup Sales Company
When you listen effectively, you can:
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Avoid conflict
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Improve relationships
(with customers, colleagues, and staff)
-
Strengthen teams
-
Decrease costly mistakes
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Exceed customer expectations (internal & external customers)
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Eliminate misunderstandings & hurt feelings
-
Increase company productivity & profitability (no more wasted time
dealing with misinterpretations)
Who is this Guide for?
Can you afford to
misunderstand 70-90% of what your
customers or employees are saying? Of course, not! How do you avoid
this miscommunication? – improve your listening skills.
"Your focus on
effective communication has already enabled me to make improvements ...”
Executive Women International
Being revised!
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What is “LUNAR”?
It's the number one, most effective technique you can learn to improve
your listening skills. In this Guide, you'll discover what this
acronym means and how to use it to become a more effective listener.
“. . . technique on listening was the most valuable piece of
information I’ve ever gotten from a seminar.”
President, Huffman Publishing
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discount on new version, when released.
This Guide is filled with practical
techniques and examples that relate to situations in the business and
professional world. No theory here!
Fun Quiz
How good are your listening skills?
I bet they aren't as good as you think they are. I've been
conducting seminars on listening skills for more than ten years.
In that time, only one person has ever gotten all the answers right!
Are you a good listener? Take the
fun listening quiz and find out!
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discount on new version, when released.
Downloadable, electronic
book
This is an "e-book." There's no waiting for
the book to arrive in the mail. You can access the information
in just a few minutes. And, you don't have to pay for
shipping.
After you order, the book comes to your computer
via email automatically. You can read the book on your screen,
save it, or print it out.
This Guide is filled
with exercises, examples, and activities. You'll
immediately see how these techniques are relevant to you, and you'll
learn how to apply the techniques to become a more effective
listener and communicator.
“I know our group
hinges on customer service and we appreciate your help!”
Fastball Internet
The Price is only $11
Being revised!
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Note: You
must have Adobe Acrobat Reader in order to read this book.
If you don’t have it, click below to access it FREE.
To receive
the Listening Riddles and enter our contest,
request a subscription
to our newsletter "Great Communicating!"
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Chapters in "The Key to Effective
Listening"
1 - Overview
2 - Listening Background
3 - Listening Limitations
4 - Perception
5 - Past Experiences
6 - Misunderstandings
7 - Conflict
8 - Solution (LUNA defined)
9 - Role Play Exercise
10 - Conclusion & Summary
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Expressive
Concepts