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Communication Skills and
Customer Service Books
(Electronic Books, & DVDs, too!)

(Note:  With electronic books, you can download the information now)

Email Etiquette Made Easy                            Subscribe to "Great Communicating!" newsletter

Will the Audience Throw Eggs?

The Key to Effective Listening

DVD - The PERfect Principles of Global Leadership / PERception Module

Little Moments to Cherish

E-Talk: Tip for Using High-Tech Communication Tools

Email Etiquette Made Easy  

2003 Second Revised Edition

Comprehensive Guide:  Over 100 pages of information, exercises, & activities

  • Learn to communicate professionally and save time by writing more effectively.

  • Avoid embarrassing blunders that could jeopardize your credibility or cost you customers.

  • No theory here. Discover practical techniques in this easy-to-read guide.

  • Learn from numerous exercises and examples.

Click here to see a Preview

Click here to order - printed version (book)

Click here to order - electronic version (download now)

"The two hours we spent with Kelly was not only productive and fun for our staff, but allowed me to see first hand the high quality of the E-Talk seminar and speaker that I can bring to my members.”  TN Society of CPAs

  email etiquette, e-mail etiquette, netiquette

Electronic version (download now) = $19 

Printed version = $24 +  S&H

 

Click to see a Preview

 

   Will the Audience Throw Eggs?

  • An easy-to-read, nuts and bolts, practical guide to public speaking.

  • Written in outline format so you can learn at-a-glance.

Click here to see a Preview

Click here to order - printed version (book)

Click here to order - electronic version
(download now)

 

“… the materials used and the expertise you shared with the participants was very much appreciated.  Obviously public speaking and presentation are very important to our members, giving them confidence in whatever field they work.  Thank you….” 
International Federation of Business & Professional Women 

public speaking

 

Electronic version (download now) = $9 

Printed version = $14 +  S&H
 

Click to see a Preview

The Key to Effective Listening

This isn’t a boring book! This is an Interactive Guide to learning with more than 14 exercises and 13 examples.  You'll discover the #1, most important element in listening. 

This 35-page guide to improving listening skills is filled with practical techniques.  The exercises will show you how to implement these techniques.  The action plans will help you develop personal strategies to become a more effective listener.

  • Avoid conflict

  • Improve relationships
    (with customers, colleagues, and staff)

  • Strengthen teams

  • Enhance productivity

Click here to see a Preview

Click here to order
(download now)

 

The Key Ñ
to Effective

Listening

An Interactive Guide

By

Kelly J. Watkins

 

Electronic version (download now) = $11 

 

Click to see a Preview

 

The PERfect Principles of
Global Leadership

DVD - Complete Learning System

In a PERfect world, leaders would be profitable, productive, and professional.

But, the world isn't perfect. In this cutting-edge program, Kelly Watkins doesn't waste time on theories that have no place in the real world. She introduces a specific, pragmatic methodology for increasing revenue and results, based on four PERfect Principles. By applying these techniques, you will improve your bottom line.  This DVD discusses one of the PERfect Principles:  PERception.

This Complete Learning System  DVD contains three 20-minute modules on The PERception Principle.

"Understand that the world judges you - for better or worse - and learn what you can do about it."


You receive more than one hour of exercises, activities, examples, and practical learning opportunities.

Click here to order
 

 

 

 

 

 

 

Price = $197,

plus S & H

The Power of Professional Language

There are 3 Communication Skills Guides in this series:

"Use Positive Language"

"Use Descriptive Language"

"Avoid Credibility Robbers"

This series of Communication Skills Guides will be available soon

 

Little Moments to Cherish

Filled with inspirational thoughts

--it's the little moments in life we should cherish

Sorry, temporarily out of stock!

“Thanks, Kelly!  Everyone loves your book!” Really Good News Co.

Note:  Greg bought autographed copies of Little Moments to Cherish and gave them to his clients for gifts!

motivational book

 Book = $7 + S&H

E-Talk: Tips for Using High Tech Communication Tools

This book is written by Kelly J. Watkins and published by the AICPA for CPAs. 

CPAs can receive CPE credits for taking this self-study course.

 Click here www.aicpa.org to link to the AICPA site and order the book 

 

 

E-Talk

for

CPAs

 

(a self-study

CPE course)

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Expressive Concepts

1806 Oak Grove Drive  New Albany, IN 47150    

 Phone: (812) 246-2424     Fax: (812) 246-5232    

 Email: info@keepcustomers.com

                            © Copyright 2001 Kelly J. Watkins