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Avoid conflict & misunderstandings & improve listening
Improve email effectiveness
Provide excellent customer
service
Become a more effective
manager
Give presentations with
polish & pizzazz
DVD
The PERfect Principles of Global
Leadership
Complete Learning System
In a PERfect world, leaders would be
profitable, productive, and
professional. But, the
world isn't perfect. In this cutting-edge program, Kelly Watkins
doesn't waste time on theories that have no place in the real world.
She introduces a specific, pragmatic methodology for increasing revenue
and results, based on four PERfect Principles. By applying these
techniques, you will improve your bottom line. This DVD discusses one of
the PERfect Principles: PERception.
Are you a busy executive,
professional, or manager?
This DVD was designed for you! Each Module is only 20 minutes, so you
can squeeze some valuable education into your overloaded schedule
without being overwhelmed.
Suggested Uses /
Applications
Use this DVD for your individual learning or create a group learning
environment. You can watch all three Modules at once, or show them
separately for:
Ø
Staff meeting
Ø
Self-improvement
Ø
Small group discussion
Ø
Lunch & Learn
Ø
Staff retreat
“Thank you so much for
presenting your The PERfect Principles of Global Leadership to us
yesterday. It was terrific! I’ve had nothing but positive feedback on
the program.” Phyllis
H., AT&T
This Complete Learning System on DVD contains three 20-minute modules on
The PERception Principle.
"Understand that the world judges you
- for better or worse - and learn what you can do about it."
You receive
more than one hour of exercises, activities, examples,
and practical learning opportunities.
Click here to order
$197, plus shipping & handling
Supplemental Resources
Each of the three Modules has a Companion Guide - in two formats. One is
for Group Discussion, and the other is for Individual Learning.
(These are available for purchase, email us for more info:
Kelly@keepcustomers.com
.)
Improve listening skills
Understand behavior styles
Use more descriptive
language
Strengthen teams & build
stronger relationships
Click each link below to PREVIEW the
product
Book -
"The Key to Effective Listening"
Listening Riddles
(Test your listening skills)
DiSC™ Behavior Profiles
(Determine personality types and listening styles)
Book - "Use
Descriptive Language"
Write effective messages
Get your email messages read by others & answered
Avoid offending customers or co-workers
Understand mechanics (cc, bcc, reply, forward)
Click each link below to PREVIEW the
product
Book - "Email
Etiquette Made Easy"
Fun email etiquette quiz (Take quiz
now)
Subscribe now to a FREE
Mini-Workshop
Create memorable
experiences
Exceed customer expectations
Train your employees to give exceptional service
Keep your current customers happy
Click each link below to PREVIEW the
product
Training Guides - "Training
Employees to Give Exceptional Service"
(Training Guides:
brief
15-minute modules that contain nuts and bolts, practical information,
along with exercises and discussion points.)
Book -
"The Key to Effective Listening"
Listening Riddles
(Test your listening skills)
DiSC™ Behavior Profiles
(Determine personality types and listening styles)
Book - "Use
Positive Language"
Book -"Use
Descriptive Language"
Book - "Email
Etiquette Made Easy"
Fun email etiquette quiz (Take quiz now)
Preview -
Teleseminars, webinars, & on-line training
Click to view a list of
books
Click here
to view of products -- by
medium (Book, CD, etc.)
Click here to view list of products -
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(customer service, communication skills,
leadership)
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Still not sure? Click
on the items above. They all have previews.
You can
see the actual content, read examples, and see the
table of contents.
Be sure to return to this
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Don't wait. It costs
six to ten times more to obtain a new customer
than it
does to keep the one you have. Don't lose customers
due to poor listening skills or sloppy emails. Don't
lose customers because your employees haven't realized how
important they are and how much impact they have on customers.
Customer Service
Choose
Best Method to Communicate
Special Report
Email
Etiquette Made Easy
Comprehensive
Guide – printed or electronic version
... brief training modules
(10 – 15 minutes) that contain nuts and bolts, practical information,
along with exercises and discussion points.
On-Line Training
DiSC™
Individualized Learning Instruments
Profiles on: behavior; interacting with customers
Customized Customer Service Seminars/Keynotes/Consulting
Communication
Listen Up!
CD
Will the
Audience Throw Eggs?
Book
Email
Etiquette Made Easy
Comprehensive
Guide – printed or electronic version
Choose
Best Method to Communicate
Special Report
E-Talk:
Training Guides
... brief training modules
(10 – 15 minutes) that contain nuts and bolts, practical information,
along with exercises and discussion points.
On-Line Training
DiSC™
Individualized Learning Instruments
Profiles on: behavior, listening
Customized Communication Skills Seminars/Keynotes/Consulting
Leadership/Management
Listen Up!
CD
Will the
Audience Throw Eggs?
Book
Email
Etiquette Made Easy
Comprehensive
Guide – printed or electronic version
Choose
Best Method to Communicate
Special Report
On-Line Training
DiSC™
Individualized Learning Instruments
Profiles on: behavior, listening, leadership
Customized Leadership Seminars/Keynotes/Consulting
Audio Tapes & CDs
Listen Up!
CD
Books & Training Guides
Will the
Audience Throw Eggs?
Book
Email
Etiquette Made Easy
Comprehensive
Guide – printed or electronic version
Training Guides
... brief training modules
(10 – 15 minutes) that contain nuts and bolts, practical information,
along with exercises and discussion points.
E-Talk:
Training Guides
Various titles are available
... brief training modules
(10 – 15 minutes) that contain nuts and bolts, practical information,
along with exercises and discussion points.
Special Reports
Choose
Best Method to Communicate
Special Report
Distance Learning/
Computer-based Training
Behavior Styles & Other Profiles
DiSC™
Individualized Learning Instruments
Profiles on:
behavior, listening, leadership
Customized Training
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