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Avoid conflict & misunderstandings & improve listening
Improve email effectiveness
Provide excellent customer
service
Become a more effective
manager
Give presentations with
polish & pizzazz
The PERfect Principles of Global
Leadership
PERception Principle DVD
In a PERfect world, leaders would be
profitable,
productive, and professional
But, the world isn't perfect. In this cutting-edge program, Kelly
Watkins doesn't waste time on theories that have no place in the real
world. She has developed a specific, pragmatic methodology for
increasing revenue and results, based on four PERfect Principles. In
this DVD, Kelly shares one of the principles - PERception.
DVD - "PERfect
Principles of Global Leadership" (PERception Module)
Improve listening skills
Understand behavior styles
Use more descriptive
language
Strengthen teams & build
stronger relationships
Click each link below to PREVIEW the
product
Book -
"The Key to Effective Listening"
Listening Riddles
(Test your listening skills)
DiSC™ Behavior Profiles
(Determine personality types and listening styles)
Book - "Use
Descriptive Language"
Write effective messages
Get your email messages read by others & answered
Avoid offending customers or co-workers
Understand mechanics (cc, bcc, reply, forward)
Click each link below to PREVIEW the
product
Revised - 4th Edition now
available!
Book - "Email
Etiquette Made Easy"
Fun email etiquette quiz (Take quiz
now)
Subscribe now to a FREE
Mini-Workshop
Create memorable
experiences
Exceed customer expectations
Train your employees to give exceptional service
Keep your current customers happy
Click each link below to PREVIEW the
product
Training Guides - "Training
Employees to Give Exceptional Service"
(Training Guides:
brief
15-minute modules that contain nuts and bolts, practical information,
along with exercises and discussion points.)
Book -
"The Key to Effective Listening"
Listening Riddles
(Test your listening skills)
DiSC™ Behavior Profiles
(Determine personality types and listening styles)
Book - "Use
Positive Language"
Book -"Use
Descriptive Language"
Book - "Email
Etiquette Made Easy"
Fun email etiquette quiz (Take quiz now)
Preview -
Teleseminars, webinars, & on-line training
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books
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(customer service, communication skills,
leadership)
This Week's Outrageous
Deal
Save 70%
on this customer service package:
$78 Two Training
Guides (Module 1: "You Are Important to
Customer Service" and Module 2: "Employees Impact
Customers")
$11 "The Key to
Effective Listening"
$19 "Email
Etiquette Made Easy" (electronic version)
____
$108
Your special discounted
cost is only $32.00
Save over
70%!
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disappointed. So, please don't wait. Don't
think "Oh, I'll come back to this site tomorrow and buy
this." It won't be here. Well, all the
products will still be here, of course. But, they'll
cost you $108.
If you miss out on this
deal, you'll be upset. And, I don't want my customers
to be upset. So, please - make everyone happy
and grab this great deal while it's still available.
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offered anywhere else on the site.
Still not sure? Click
on the items above. They all have previews.
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see the actual content, read examples, and see the
table of contents.
Be sure to return to this
page to make your purchase and receive your discount.
Don't wait. It costs
six to ten times more to obtain a new customer
than it
does to keep the one you have. Don't lose customers
due to poor listening skills or sloppy emails. Don't
lose customers because your employees haven't realized how
important they are and how much impact they have on customers.
Customer Service
Choose
Best Method to Communicate
Special Report
Email
Etiquette Made Easy
Comprehensive
Guide – printed or electronic version
... brief training modules
(10 – 15 minutes) that contain nuts and bolts, practical information,
along with exercises and discussion points.
On-Line Training
DiSC™
Individualized Learning Instruments
Profiles on: behavior; interacting with customers
Customized Customer Service Seminars/Keynotes/Consulting
Communication
Listen Up!
CD
Will the
Audience Throw Eggs?
Book
Email
Etiquette Made Easy
Comprehensive
Guide – printed or electronic version
Choose
Best Method to Communicate
Special Report
E-Talk:
Training Guides
... brief training modules
(10 – 15 minutes) that contain nuts and bolts, practical information,
along with exercises and discussion points.
On-Line Training
DiSC™
Individualized Learning Instruments
Profiles on: behavior, listening
Customized Communication Skills Seminars/Keynotes/Consulting
Leadership/Management
Listen Up!
CD
Will the
Audience Throw Eggs?
Book
Email
Etiquette Made Easy
Comprehensive
Guide – printed or electronic version
Choose
Best Method to Communicate
Special Report
On-Line Training
DiSC™
Individualized Learning Instruments
Profiles on: behavior, listening, leadership
Customized Leadership Seminars/Keynotes/Consulting
Audio Tapes & CDs
Listen Up!
CD
Books & Training Guides
Will the
Audience Throw Eggs?
Book
Email
Etiquette Made Easy
Comprehensive
Guide – printed or electronic version
Training Guides
... brief training modules
(10 – 15 minutes) that contain nuts and bolts, practical information,
along with exercises and discussion points.
E-Talk:
Training Guides
Various titles are available
... brief training modules
(10 – 15 minutes) that contain nuts and bolts, practical information,
along with exercises and discussion points.
Special Reports
Choose
Best Method to Communicate
Special Report
Distance Learning/
Computer-based Training
Behavior Styles & Other Profiles
DiSC™
Individualized Learning Instruments
Profiles on:
behavior, listening, leadership
Customized Training
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