organizations be more profitable & productive
by improving employee development
(Specific workshops and
keynote speeches listed below)
inspiring, and instructive.” Spalding University
Do your High Potential Employees need
Do your Key Employees need to
lead more effectively? Does your Team need
less conflict and fewer
miscommunications? Do your Leaders need to
create a customer service
culture? Then, we can design a solution for you.
You have unique challenges
research & assessments to determine your needs
create a solution - just for you
(a few hours to a few days):
We offer interactive and
energetic educational seminars and motivational
presentations. These are
customized and designed for your needs. We
provide practical techniques and relevant examples, along with
interaction from specially-designed activities. Attendees learn
(a few months to two years):
We believe in a comprehensive, integrated approach to solving
problems. It takes time to learn skills and change behavior.
People learn in different ways. In addition to live seminars,
our long-term programs include a combination of: online
learning, Executive Coaching, self-directed learning, and group
discussions with guides.
Pre & Post Work - Individualized Learning Experience:
This innovative follow-up
system can be added to short seminars or longer
programs. It allows participants to continue their learning and
makes them accountable for results by providing both pre-work
and post-work. This includes an individual action plan that
will help participants be successful long after the seminar is
delivers energetic presentations that are inclusive and
the background of participants in
her audience and
presentations to include
true pleasure to work with!”
Consultants Society Int’l
Train the Trainer
Presentations are customized to meet your specific
generic, off-the-shelf programs here!
These programs offer
practical, nuts and bolts techniques with
industry-specific examples that participants can implement
immediately. (See below for
long-term, in-depth training programs.)
"tailor made to our agency...wonderful custom-made program.”
Who Am I? Who Are You?
How Did I Up With You for an Employee/Client?
Identify your behavior style. Build on your
strengths and work on your limitations. Determine the behavior
style of employees and clients. Then, adapt your style to
communicate more effectively. Discover why people drive you
batty and learn how to cope!
The Power of Positive,
Discover how to get people to do what you want
them to do - and have them enjoy doing it. That's not
manipulative - it's effective communication! You'll
also learn how to exceed expectations and avoid costly
miscommunications. You'll create a professional image
when you learn how to avoid credibility robbers.
“. . . I
have put in to use the Positive Statements discussed in your
seminar and it has made me sound more willing to be helpful,
without being negative. Thanks for the information.” L.
Hardin, Monroe Shine
Email Etiquette Made Easy (and
Are you using
email efficiently, or are you wasting time? Customers and
colleagues form opinions about you based solely on your
email communication. Are you creating a professional image?
Discover the number one most effective technique to get your
email opened. Dramatically improve the effectiveness of your
messages. Discover how to get your messages read, answered,
and acted upon. Understand how to use the mechanics of email
(e.g., “Reply All” and “cc” ). Determine when email
is not the best method of communication.
ABC’s: Above & Beyond Customer
Recognize the importance of customer service.
Learn how to go above and beyond by: listening, exceeding
expectations, and dealing with upset customers.
“I am really enjoying these
training “seminars/workshops.” I myself am learning
tremendously, and have all ready received tips that will help
me in managing my team. Thanks again Kelly.” LeapFrog
Train Employees to Give
The only thing that distinguishes you from the
competition is your employees and the level of service they
offer. Discover practical techniques for developing
customer-oriented employees. Learn activities you can use to
make training fun and educational.
Will the Audience Throw Eggs?
Learn to give polished, professional
presentations that sizzle with pizzazz! Discover specific
techniques to: write an organized speech (fast!); overcome nervousness; get (and keep) the
audience’s attention; prepare efficiently; and present with
"Your help was priceless."
P. Bridgewater, General Electric
70% - 90% of all
communication is misinterpreted. Can you afford to
misunderstand your customers and employees? No! Discover the
#1 most effective way to improve your listening skills.
Recognize the four common listening traps and learn how to
overcome these barriers to communicate more effectively.
Active listening helps you avoid conflict, decrease costly
miscommunications, and create better relationships with
customers and staff. Learn five techniques to improve your
active listening skills.
being entertained. (Made) you think and listen.” KYA Girl
Our Executive Coaching is focused on improving skills and
behavior to help individuals be more effective leaders and make
a more positive impact at their companies. The goal is to
assist individuals in being more professional, productive, and
personally-fulfilled – while helping their companies to be more
successful. This isn’t life coaching or career coaching. This
is one-on-one consulting for executives and leaders.
Kelly Watkins is a Marshall Goldsmith-Certified Executive Coach.
Email us to receive information about our Coaching process -
“We all enjoyed
your presentation this morning! What an interesting way to
present leadership concepts.” Nat’l Assn of Women Business
Principles of Global Leadership
--How to be
productive, profitable, & professional in a less-than-PERfect
This cutting-edge program doesn’t waste time on theories that
have no place in the real world. You’ll discover practical,
relevant techniques to improve your communication skills as a
leader. Let’s start with your mindset. Are you embracing a whole
world of opportunities, or are you mired in the small stuff? The
wider your lens, the more chances you have of finding concepts
that will make your company more profitable and make your
leadership style more productive.
You’ll leave with useful techniques you can use immediately - in
this action-packed session, based on these four principles:
Do you even want to be a leader?
Before you work on skill sets, you first need to develop the
How do you look at the world? Discover how this view can be
costing you and your company money. Then, learn specific
techniques to improve your perspective as a leader, including
how to use the #1 most effective tool for avoiding conflict.
How does the world look at you?
Understand that the world judges you and what you can do about
it. You’ll discover practical skills to improve your
credibility. You’ll also discover how to use positive,
professional language to lead more effectively.
How can you personally balance all this work with life? How can
you develop into the best leader you can be? Create your own
style and determine your priorities.
The PERfect Principles of Global Customer Service
to increase productivity & profitability in global market
Different cultures view service in various ways. Gain
insight into the international mindset about customer
service. Recognize that everyone has customers - internal
(your staff, colleagues, etc.) and external (those who buy
your products and services).
As an executive, manager, or business owner, it is your
responsibility to generate a customer service culture within
your company. Discover how to create and maintain the
concept of exceptional service - based on international
Be ready to take notes! You will learn specific methods for
teaching your staff how to exceed internal and external
customer expectations. And, you will be inspired to take
Lessons from Antarctica
Be the type of leader you’d
want to follow! This visually-stunning, inspirational keynote
also includes techniques for communicating as a leader. The
inspiring stories show you how to survive in harsh
environments – whether it’s Antarctica or in your industry.
The entertaining examples provide specific suggestions to help
you communicate more effectively as a leader.
Hear heroic tales of early
explorers and their commitment to their crews.
And, ask yourself – How committed am I to my team?
Observe pictures of wildlife who thrive in brutal conditions.
And, ask yourself – How can I flourish in my work environment?
See stunning landscape photos and be inspired by the personal
experiences of Kelly J. Watkins, who achieved her life-long
dream by journeying to her seventh continent.
And, ask yourself –
What am I
actively doing to achieve my dreams?
Be entertained … Be inspired … Be a leader
presentation was highly energetic, thought provoking and
entertaining. It focused upon the skills that are necessary
for effective leadership in today’s environment. It is
obvious that you have the experience and expertise to assist
others in developing an effective leadership style.”
Executive Women Int’l
A Little Bit
How do you exceed customer expectations and
create memorable experiences in your industry? By occasionally
doing big things? No. The best way to impress your customers
is to do the little stuff – all the time. It's not only easier
to obtain repeat business from happy customers, it's less
expensive! And, happy customers tell others. Be
entertained and inspired while discovering specific techniques
you can use to improve the customer experience and increase
Be prepared to be inspired. Don't let
this motivational speech fool you. The relevant examples
will spark your creativity, and you'll think of techniques you
can use immediately in your business and your personal life.
Then, the inspirational stories will motivate you to take
“Thanks to you
for making this an outstanding conference.”
Travel & Tourism Educators
In-depth programs are designed
specifically to meet your objectives. A needs analysis is
conducted to determine content and delivery methods (i.e.,
workshop, on-going series, online learning). Research includes interviewing employees
and key stakeholders, reviewing the company and industry, and
incorporating your mission and values into a program that
includes your company's culture, language, and lingo.
“You were a big
hit! The staff really enjoyed the training. Through your
sessions, we will make some definite progress.” John-Kenyon
Learn practical leadership skills through a
series of courses. Simultaneously, you work on real-world
assignments that allow you to practice and apply the skills you
are learning. This integrated program is custom-designed for
your organization to teach the concepts relevant to you.