|
CD
60 minutes
(On hold -- being Revised!)
Active
listening helps you avoid conflict, decrease costly
miscommunications, and create better relationships with customers
and employees.
Great news!
This CD is being revised and expanded into two CDs.
These will be available soon.
In the meantime, here's a teaser - so
you can see what you'll be getting.
In the
first CD, you'll discover the #1, fundamental most important
element in listening. When you master this technique, your
ability to listen and understand will significantly improve.
Oh, did I mention there's a Fun Quiz?
Test your listening skills! I bet you aren't as good a
listener as you thought you were. Yes, I've
just thrown out a challenge. Will you accept? Who's
right? There's only one way to find out! Buy the CD
and take the quiz.
In the second CD, you'll learn about the four traps that block effective listening.
Then, you'll discover practical techniques to improve your
listening skills by overcoming these traps. Never fear, this
CD will also include a Fun Listening
Riddle.
Both CDs are
filled with exercises, examples, and
activities. You'll immediately see how these
techniques are relevant to you, and you'll learn how to apply the
techniques to become a more effective listener and communicator.
“Kelly, I applied
your advise to “listen to understand, not to agree” yesterday and
it’s very effective!” – Huffman Publishing
Order Information
The Two Listening
Skills CDs will be available soon!
If you simply
can't wait, email me now:
info@keepcustomers.com
I'll make sure you get the CDs as soon as they're finished.
“I
know our group hinges on customer service
and we appreciate your help!” Fastball Internet
Here are the answers to the
Listening Riddles
from Great Communicating! newsletter.
Click here
to get your own FREE subscription (loaded with tips and
articles).
July/Aug 04 issue
By Kelly J. Watkins
Directions: Read paragraph
below; answer questions
During my trip to Antarctica (I've now visited all seven
continents, yeah!), I discovered an interesting fact. The
continent of Antarctica isn't ruled by any one country. Instead,
it's governed by the Antarctic Treaty - whose goal is to promote
peace and science. There are approximately 44 countries who are
party to the Treaty. When created in 1961, the agreement was hailed
as one of the most successful international treaties ever drafted.
Question
One:
So, if a flight from New Zealand to Antarctica crashes in the ocean
at the exact mid-way point between the two, where would the
unidentified survivors be buried?
a) New Zealand; b) Antarctica; c) Their home country;
d) None of the above.
Question Two:
Why?
Answer:
The answer is d) None of the above.
Why? Because survivors are still alive. I
don't think they'd appreciate being buried anywhere!
Congratulations to Jenny J. from Kentucky who won this
drawing. She received a Training
Package worth $104!
Want
to test your listening skills some more?
Click here to order "Huh?
Listen Up!" - a CD filled with practical techniques and FUN QUIZ
QUESTIONS.
The special discount price is
only available for a limited time!
Oct/Nov
04 issue
By Kelly J. Watkins
Directions: Read paragraph
below; answer question
During a trip to Morocco in Northern
Africa, I had the
opportunity to take a camel ride into the countryside. Now, I've
ridden a lot of horses in my life. But, riding a camel is a
completely different challenge. For one thing, those darned
saddles are mighty uncomfortable, especially after a few hours of
riding.
Question:
After swaying in that less-than-soft saddle, my bottom was sore and
sad. How many "s's" in that?
Answer:
The answer is Zero.
Why? Because there are zero "s's"
in the word "that."
Congratulations to John P. from Texas who won the
drawing. He received a Training
Package worth $104!
Want
to test your listening skills some more?
The two CDs will be available soon!
To receive the
next Listening Riddle and
enter the contest,
request a
subscription
to our newsletter "Great Communicating!"
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