Communication skills books, customer
service books, training, articles, CDs, tips. Improve customer
service skills, listening skills, email etiquette, management
skills. Customer service training guides. Customer service products & training for foodservice,
restaurant & hotels.
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“Thanks,
Kelly! Everyone loves your
book!”
Really Good News Co.
“Entertaining,
inspiring, and instructive.”
Spalding University
“A
true pleasure to work with!”
Foodservice Consultants Society Int’l
“Good tips were offered.”
Rouse Company
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Books, CDs, DVDs, Training
Guides, Interactive Learning Systems,
Articles, Tips, Training, Profiles, Tele-seminars, and
More
Communication, Customer Service, & Leadership Skills
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Customer service
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Management
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Leadership
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Communication skills
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Team building
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These products have been developed by
Kelly J. Watkins, MBA
In all 50 US states and
on all seven continents...
Kelly has
witnessed
communication mishaps & miracles and
experienced customer service that ranged from awesome to awful.
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From the
souks of Marrakech, Morocco
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To
the markets of Bangkok, Thailand
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To the
science center of Pt. Lockroy, Antarctica |
No Boring Books
here!
Tired of reading boring books
written by people in academics who don't know anything about
communication in the real world? The tools offered
here (books, CDs, learning systems, training guides,
tele-seminars . . .) are absolutely relevant to how you
communicate in the business and professional world.
These products are loaded with examples and interactive
exercises. No useless theory, here! You get all
the information you need to communicate more efficiently,
serve customers more profitably, & lead more effectively.
What is poor communication costing
your company?
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Here are the keys to a profitable business
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Ñ Communication
In every 40-hour work week,
14% of the time is wasted
(almost six hours per week) – due to poor communication
between staff and managers. Of all communication, 70
to 90% is misunderstood. As a busy manager, you simply
can't afford to lose that much time.
Learn the skills to be a more
effective communicator. And, make sure your
staff learns them, too!
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Customer Service
It costs 6 to 10 times more to obtain a new
customer than it does
to keep a current one. Don't work so hard.
Keep
your current customers
- by
communicating with them more effectively!
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Question: Is good service memorable?
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Answer: No!
Click here to
learn why ... and how to exceed expectations
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Question: What's the number one fundamental key
to listening?
Answer: LUNA
Click here to
learn what this acronym means & see other tips
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Question: Can you teach your staff to be
"proactive"?
Answer: Yes!
Click here to
learn how.
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Question: What is
the best way to differentiate your company, hotel
or restaurant?
Answer: Your employees.
Click here to
learn more.
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Whatever business you’re in, the primary element that distinguishes you
from the competition is your employees and the level of service they
offer. What your employees do and how they act determines client
satisfaction.
You may invest thousands, or millions, of dollars in your facility, your
phone system, or your computers.
Yet, what matters most is how people are treated by employees. Are you investing in your employees?
Are they properly trained?
And, I don’t mean in the technical aspects of the job.
I’m talking about training and empowering staff to provide
exceptional, memorable service in order to exceed expectations.
Does your staff know how to handle clients who request a refund or demand
a guarantee? Can they
communicate with people using good listening, verbal and non-verbal
skills? Does your staff know
how to adapt communication to different behavior styles? Can they effectively deal with upset guests?
Developing people-oriented employees requires an investment. Every employee has the opportunity to make an impact.
What type of impact do you want them to make?
This website is filled with resources to
help you communicate with customers and train employees to
keep customers.
Listening Riddles
Click here to see the answers
to the
Listening Riddles presented in each issue of Great
Communicating! newsletter.
Be sure to subscribe to our free ezine
“Great
Communicating”
– loaded with practical tips for communicating. Click
here to read past issues.
Kelly is Past President of
Kelly is 2004 Chapter Member of the Year
National Speakers Assn/KY
Kentucky Chapter of National Speakers Assn
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